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Contents
Robotic process automation (RPA) promotes data-driven automation and digital transformation in modern industries, or “Industrial Revolution 4.0.” Data-driven automation primarily uses insights from data to program software to improve productivity on various tasks. On the other hand, digital transformation approaches create or modify existing products and services, modify businesses, and improve efficiency, customer experience, and overall competitiveness. Modern industries, such as finance, healthcare, manufacturing, and retail, depend on RPA for many automation processes. It is assumed that RPA will overtake approximately 40% of accounting tasks by 2025, indicating a significant shift within the industry. This prediction indicates industries need to adapt RPA to streamline their workflows.
RPA is an automation technology that uses software robots or robotic actors to automate repetitive manual tasks. It implements a rigid set of predefined rules and actions to streamline tasks that don’t require human effort. It even leverages technologies like artificial intelligence (AI), the Internet of Things (IoT), and even robotics to achieve automation with intelligence and efficiency.
RPA, coupled with data-driven AI approaches in the current industries, aims to reduce human workload.
A straightforward example of RPA in a banking institution is automating repetitive tasks such as data entry for customer transactions, updating customer records, and transaction validations. These processes are well structured and require clear steps and guidelines. Using RPA for such tasks is appropriate as it streamlines the process, reduces processing time, and minimizes errors.
Likewise, it can be seamlessly integrated with other technologies like blockchain, cloud computing, AR, VR, etc. This improves their capabilities and enables greater productivity, cost savings, and scalability.
The traditional way of automating, which involved heavy coding, macro recording, playback, integrating APIs, etc., was slow, complex, and required intensive programming. RPA, on the other hand, offers a sharp contrast. It addresses those issues for automation to be accessible to the masses with its less-code functionality, shallow learning curve, and adaptability.
Implementing RPA typically follows a structured, four-step process:
With these steps, you can effectively implement RPA in your workflow. So far, we have seen how RPA benefits repetitive and mundane tasks with a given set of rules. But there are instances where automation can be more than just defining workflows.
Sometimes, RPA must reason and make decisions based on the circumstances or data provided. In the next section, we will explore the different types of RPA that satisfy the previous statement.
Let us briefly explore how RPA has evolved from a more traditional rule-based automation system to a more intelligent and dynamic data-driven automation technology.
Traditional RPA is designed to automate structured, rule-based tasks that do not require human judgment or decision-making. This approach utilizes predefined steps and workflows to execute repetitive tasks such as data entry, extraction, form filling, and transaction processing.
Traditional RPA is highly effective in streamlining operations that follow a consistent pattern, reducing manual effort and error rates in tasks like invoice processing and routine data management.
Cognitive RPA extends the capabilities of traditional automation by integrating artificial intelligence (AI) and machine learning (ML) technologies. This advanced form of RPA can process structured and unstructured data, enabling it to perform tasks requiring contextual understanding, learning from patterns, and making decisions.
RPA Revolution in the Healthcare Industry During COVID-19
Cognitive RPA applications include natural language processing (NLP) and large language models (LLMs) for interpreting human language, sentiment analysis for gauging customer feedback, and image recognition for analyzing visual data.
Attended automation involves human collaboration as it works on the cues given by an operator. It is essentially a virtual assistant aiming to boost an individual’s productivity on repetitive tasks. It is also considered a front-end automation tool. It is quite useful for tasks that require human input and judgment to execute a process.
Unattended automation provides an end-to-end automated solution with no human involvement. The bots are independent and automate the entire workflow. In this case, the RPA is provided with a sequential and clear step to execute.
This type of automation is suitable for executing long processes and works on dedicated machines. An orchestrator allows you to manage tasks by scheduling the entire workflow. You can trigger, monitor, and track your bots with an orchestrator.
Hybrid automation combines attended and unattended automation. In this type of RPA, communication happens between both processes. Additionally, it combines human involvement and backend operations.
The “attended bots” receive instructions from the human worker and initiate the process. If the process requires triggering unattended bots, these attended bots can do so. Upon triggering, the unattended bots do what they are best at—providing an end-to-end automated service. Once the task is completed, the unattended bots send the data or output to the attended bot, which notifies the human worker for further human input.
Unattended robots handle tasks like data processing, report generation, etc. that don't require human involvement. On the other hand, attended robots handle tasks that require human attention, like gathering data.
In the previous section, we discussed how powerful Cognitive RPA is and how it can handle complex tasks using tools like neural networks and other ML approaches. RPA and AI are powerful individually, but combined, they can achieve and excel much more. This section will discuss how AI can improve RPA capabilities and functionality.
Let’s discuss in detail how AI can enhance the automation capabilities of RPA via computer vision (CV).
To begin with, we must understand the complexities associated with an image dataset. Image data contains a lot of details and variability. Variability is one of the biggest concerns as it can portray diverse visual and content characteristics, including differences in size, shape, lighting, etc.
The same object captured from different distances can portray different information. However, the same variability in the image contains rich information that, if leveraged properly, can help us get better information about the data.
Once the segmentation masks are applied to each image, you can use RPA to automate various tasks. For example:
You can see how versatile and beneficial RPA and AI can become when they are combined. You can use AI to perform complex tasks like image segmentation and annotation. However, RPA can build an automated pipeline based on the segmented and annotated images.
Now, let’s find out the additional advantages that RPA offers.
In this section, we will briefly discuss some of RPA's advantages. This will give you insight and help you make informed decisions about implementing RPA in your workflow and businesses. Below are some of the advantages.
You can configure RPA software as it offers a UI drag-and-drop feature to define the automation process. This allows users to correctly, logically, and sequentially place the suitable automation component. It also facilitates rapid prototyping, a shallow learning curve, quicker deployment, and even improves collaboration.
RPA reduces human intervention and friction, allowing organizations to automate tasks consistently. This offers an efficient and streamlined workflow, which increases productivity. For example, automating invoice processing, payroll management, data migration, report generation, etc.
RPA reduces human input and workload costs. This means routine work can be done cheaply, and human input can be used in other important areas. By automating repetitive tasks, RPA can save companies 30 to 50% in processing costs. Compared to manual work and traditional methods, this leads to a positive ROI within one year.
As we configure RPA bots with specific predefined rules, we constrain the bots to do that certain task. RPA can improve accuracy for repetitive tasks with well-defined rules by eliminating human error from fatigue and distractions.
RPA software is easy to learn and deploy, and it offers the additional advantages of scalability and efficiency, economic friendliness, and workload reduction. However, it also has challenges. The following section will delve into some of RPA's challenges.
We have seen how RPA benefits our repetitive, tedious, and mundane tasks. However, there can be instances where RPA can fail if the task is not correctly defined. Issues can also arise when working with data, among others. Let us now see four common challenges that RPA usually faces.
When automating workflow, it is essential to understand the process because automating the wrong tasks can be detrimental. Carefully analyzing workflows and selecting well-defined, repetitive processes with clear inputs and outputs is essential for success.
Many organizations utilize older systems not designed for seamless integration with modern automation tools. This can require technical expertise and adaptation to overcome compatibility issues.
Integrating RPA introduces new access points and data flows. Robust security measures, including data encryption and access controls, are vital to ensure compliance and safeguard sensitive information.
Embracing automation often requires organizational shifts and employee training. Addressing concerns about job displacement, upskilling human workers, and fostering a culture of innovation are key to smooth adoption.
These challenges often act as a roadblock that may hinder many workflow processes. But if these challenges are carefully addressed, they can help us break barriers and offer new solutions.
Despite the challenges represented in this section, many industries have never refrained from implementing RPA in their workflow. You will learn some of these in the next section.
This section will discuss three primary industries that use RPA to streamline operations. The industries mentioned here have one thing in common: supply and demand. Because of this factor, freeing up the human workload and automating repetitive and exhausting processes is essential.
Healthcare organizations are one of the most demanding places where many things can be automated. Because of the ongoing patient visits, especially in hospitals, attending to patients remains a vital obligation compared to other mundane and repetitive tasks. Some of the areas that can be automated using RPA are:
With the rise of e-commerce and consumer demands, modern retail has enlarged its territory. Here are three ways in which the retail sector is using RPA:
RPA technology has a more significant impact on the supply chain, essentially orchestrating the exchange between various networks. It includes managing and storing raw materials, manufacturing, moving, delivering, and storing finished products in a warehouse.
This is how RPA implementation enhances the supply chain.
In healthcare, a large part is devoted to imaging technology and visual data. For instance, radiology depends on X-rays, CT scans, and other imaging technologies to diagnose and treat patients. Some challenges revolve around this type of data:
Traditional RPA can automate the above challenges with a predefined script but can be inefficient. However, certain tasks like fetching and organizing images can save radiologists time, but they might not be beneficial for complex tasks. This is because the automation script will mostly contain general steps. The software can make errors in anomalies and unclear images and provide the wrong solutions.
For instance, the software may need to analyze the image and correctly interpret the data. Similarly, the software may fail to find anomalies, increase the rate of false positives and negatives, or misclassify the image. If those two cases occur, considerable errors in report generation could lead to the wrong diagnosis and treatment.
Computer vision (CV) can be coupled with RPA to address these issues. CV is one of those approaches where you extract rich data representations from visual data. Using CV, RPA can utilize these representations that allow the software to interpret the images and make the right decision.
With this combination of AI and RPA, radiologists can quickly receive and review accurate image analysis. This reduces their workload, allowing them to attend to patients or take on complex cases.
Additionally, this system can generate reports that the radiologist can review and approve. In a nutshell, systems like this can improve radiologists' accuracy, efficiency, and workload management.
Cognitive automation has shown great potential, as it can efficiently handle complex tasks. As such, it holds great significance in Machine Vision. A subfield also uses cameras and sensors to get the input data. Modern industrial practices rely on the vision system to manufacture products and services.
Cognitive automation with machine vision can enhance industries to make data-driven decisions, optimize operations, predict challenges, and improve efficiency across various sectors, such as scaling up and down based on requirements, strategic planning, etc. For instance:
These technologies can promote human-machine collaboration, creating new spaces for innovation and engineering. This can ultimately lead to offering new and better product designs and services and reducing waste.
Robotic Process Automation as automation software and solutions rapidly transforms our work across different fields and processes. With advancements in AI, RPA implementation can be significantly enhanced to boost industrial productivity in a much more innovative way.
As automation technology continues to evolve with RPA, the impact of automation solutions will only grow. They will reshape workflows and open doors for even greater automation possibilities. This will eventually drive research and development in many areas, promoting the betterment of human lives.
While challenges exist, its potential for increased efficiency, reduced human error, accuracy, and cost savings is undeniable. Organizations can resolve these challenges by proactively adopting responsible development practices. They can use RPA to navigate the future of work effectively and unlock its full potential for success.
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Forget fragmented workflows, annotation tools, and Notebooks for building AI applications. Encord Data Engine accelerates every step of taking your model into production.