Support Packages

Encord support is here to help.

Starter Support
Self-serve.
  • Self-serve on-boarding through documentation
Team Support
Hands-on assistance.
  • 48-hour response time (SLA)
  • Live on-boarding
  • Email support
  • ML Solutions Architect add-on
Premium Support
Enterprise-grade assistance.
  • 24-hour response time (SLA)
  • Live on-boarding & training sessions
  • Private Slack channel for support
  • Security & compliance on-boarding
  • Dedicated Customer Success Manager
  • Priority ML Solutions Architect add-on
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