Support Packages

Encord support is here to help.

Standard Support
Self-serve.
  • 48-hour response time
  • Email support
  • Self-serve on-boarding through documentation
Premium Support
Hands-on assistance.
  • 12-hour response time 24/5
  • Live on-boarding & training sessions
  • Data pipeline integration assistance
  • Email support & dedicated Slack channel
  • Dedicated Customer Success Manager
Enterprise Support
Enterprise-grade assistance.
  • 12-hour response time 24/7
  • Security & compliance on-boarding
  • Live on-boarding & training sessions
  • Data pipeline integration assistance
  • Email support & dedicated Slack channel
  • Dedicated Customer Success Manager
  • Dedicated Solutions Engineer
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