Support Packages
Encord support is here to help.
Standard Support
Self-serve.
- 48-hour response time
- Email support
- Self-serve on-boarding through documentation
Premium Support
Hands-on assistance.
- 12-hour response time 24/5
- Live on-boarding & training sessions
- Data pipeline integration assistance
- Email support & dedicated Slack channel
- Dedicated Customer Success Manager
Enterprise Support
Enterprise-grade assistance.
- 12-hour response time 24/7
- Custom service agreement
- Uptime SLA
- Security & compliance on-boarding
- Live on-boarding & training sessions
- Data pipeline integration assistance
- Email support & dedicated Slack channel
- Dedicated Customer Success Manager
- Dedicated Solutions Engineer