Support Packages
Encord support is here to help.
Starter Support
Self-serve.
- Self-serve on-boarding through documentation
Team Support
Hands-on assistance.
- 48-hour response time (SLA)
- Live on-boarding
- Email support
- ML Solutions Architect add-on
Premium Support
Enterprise-grade assistance.
- 24-hour response time (SLA)
- Live on-boarding & training sessions
- Private Slack channel for support
- Security & compliance on-boarding
- Dedicated Customer Success Manager
- Priority ML Solutions Architect add-on
